RIGHT OF WITHDRAWAL AND RETURNS
Right of withdrawal in physical (non-digital) products: In accordance with the provisions of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other laws complementary, approved by Royal Legislative Decree 1/2007, of November 16, the consumer or user has the right of withdrawal within 14 calendar days, notifying www.maxio-atlante.com via email info@maxio-atlante.com your decision to withdraw unequivocally indicating the data of the order and product.
In the event that the right of withdrawal is exercised, www.maxio-atlante.com will proceed to return the payments that have been received without delay, and in any case, no later than 14 calendar days from the date on which you report your decision to withdraw from the contract. The refund will be made using the same payment method with which the purchase was paid.
www.maxio-atlante.com informs the consumer or user in accordance with the provisions of article 103. Exceptions to the right of withdrawal of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16, the right of withdrawal will not be applicable to contracts that refer to:
103.i) The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
NON-APPLICATION of the right of withdrawal in digital products: In accordance with the provisions of article 103. Exceptions to the right of withdrawal of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16, the right of withdrawal will not be applicable to contracts that refer to:
103.m) The supply of digital content that is not provided on a material support when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose their right of withdrawal.
It is important for www.maxio-atlante.com It should be noted that with respect to digital images (categories 2 and 4), precisely as a way of displaying them on this website, instead of reducing their size and quality, they have been displayed at their true resolution but with the logo embedded (pseudonym ), so that its details can be well appreciated and the consumer can appreciate what they are going to buy. Being that once the order is made, it will be sent in digital format, without the embedded logo.
Products with defects or deterioration.
Non-digital products will be perfectly packaged and protected, but in the event that they arrive at their destination with some deterioration, the return can be assessed based on the following requirements:
In the case of broken packaging, you must file a record with the parcel company, since said company is responsible and the client can make the appropriate claim.
In the event of the product presenting defects not attributable to the parcel company. In this case, the client must send us a photo to our email address info@maxio-atlante.com within a maximum period of 48 hours from the receipt of the package in which the aforementioned defect can be appreciated. Said defective product must be returned to www.maxio-atlante.com through the same parcel system and once the defect has been received and verified, the customer may choose to send the product again or to return their money.
